At Make My Lappy, we prioritize customer satisfaction and ensure transparency in our services. Below is our comprehensive return and warranty policy to guide you:
Warranty Policy
We offer warranties on most of our products and services, providing customers with added peace of mind. The warranty terms vary depending on the product type:
Warranty Periods
| Product Type | Warranty Period |
|---|---|
| MacBook LCD/Parts | 30 Days |
| Phone Batteries | 30 Days |
| Laptop Batteries | 90 Days |
| Compatible Screens | 30 Days |
| Parts & Accessories | 3 Months |
Warranty Coverage
- Technical Defects: Covers defects and component issues that affect functionality.
- Exclusions: Does not cover accidental damage, software upgrade issues, or compatibility issues.
- Limitations: Ensure you verify the compatibility of parts with your device before purchase.
Return Policy
No Returns, No Refunds
- Final Sale: All orders are final once placed and processed. We do not support returns for any reason.
- Refund Policy: Refunds are not provided for any products or services, regardless of the circumstances.
- Order Cancellations: Once an order is placed, cancellations are not supported. Customers are encouraged to review their orders carefully before confirming.
Exceptions for Damaged Items
If an item is damaged during transit, we will take the following steps:
- Reporting Timeframe: Damaged goods must be reported within 24 hours of receiving the item.
- Proof of Damage: Photographic or video evidence must be provided for verification.
- Return Condition: The damaged item must be returned in its original packaging, including all accessories, manuals, and parts.
Steps to Return Damaged Goods
- Contact Customer Service: Reach out to us at 9888545174 or email anilgoyal98885@gmail.com with your order number, details of the damage, and photographic evidence.
- Approval and Instructions: Our team will review your request and provide return instructions, including a shipping label if applicable.
- Secure Packaging: Pack the damaged item securely and return it using the provided instructions.
- Inspection and Resolution: Upon receipt, we will inspect the item and provide a resolution based on the issue.
Exclusions and Limitations
- Damage caused by misuse, improper handling, or unauthorized modifications is not covered.
- Sale or clearance items may have different return conditions; please review these at the time of purchase.
Registration Terms
- Incorrect Delivery Address: If a wrong delivery address is provided, the customer bears 99% liability. Please contact us immediately if you notice an error in the address. Changes cannot be applied once the order is shipped.
- Shipping Costs:
- Free shipping on orders above ₹95,999.
- Flat shipping fee of ₹3,349 on orders below ₹199.
Customer Support
Our support team is available to assist with any queries or concerns. We strive to respond within 3 business days. If you do not receive a response, we will ensure follow-up assistance.
- Phone: 9888545174
- Email: anilgoyal98885@gmail.com
- Website: https://makemylappy.net
If you have questions about our “No Return and No Refund” policy, feel free to contact us directly. Your satisfaction is our priority!