Privacy Policy

This Privacy Policy explains how Make My Lappy ("we", "us", "our") handles personal information collected through makemylappy.net and our services. By using our website or contacting us, you agree to this policy.

Information we collect

We collect the information you give us directly — such as your name, phone number, email, address and device or CCTV requirement — when you submit an enquiry form, message us on WhatsApp, call us, or book a service. We may also collect basic technical data (such as your browser type and pages visited) to keep the website working well.

How we use your information

• To respond to your enquiry and provide a quote
• To carry out the repair, installation or service you request
• To arrange pickup, drop and on-site visits
• To contact you about your job, warranty or AMC
• To improve our services and website

Your device and data

When you hand over a device for repair or data recovery, we treat the data on it as strictly confidential. We do not access, copy or share your files except as needed to perform the service you requested.

Sharing

We do not sell your personal information. We only share it with trusted people involved in delivering your service (such as a technician or delivery partner), or where required by law.

Data retention

We keep enquiry and service records only as long as needed for warranty, accounting and legal purposes.

Your choices

You can ask us to update or delete your personal information at any time by contacting us on the details below.

Cookies and website analytics

Our website uses a small number of cookies to keep it working properly and to understand which pages visitors find useful. These analytics are anonymous and aggregated — they are not used to identify you personally. You can block or delete cookies in your browser settings at any time; the site will still work, though some preferences may not be remembered.

CCTV footage and recordings

When we install or service a CCTV system, any footage your cameras record belongs to you and stays on your DVR, NVR or cloud account — we do not retain copies. During a site survey, installation or repair we may briefly view live or recorded footage only to test the system and confirm it is working. We treat anything we see as strictly confidential.

How we keep your information secure

We limit access to your enquiry and service details to the team members who need them to do the job, and we store records securely. While no method of storage or transmission is ever completely secure, we take reasonable steps to protect your information against loss, misuse and unauthorised access.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in how we work or what the law requires. The latest version will always be available on this page, so please check back occasionally.

Contact

For any privacy question, WhatsApp or call +91 98885 45174, or email support@makemylappy.net.